This tour is planned and carried out by Kanko Hanbai Systems Co., Ltd. (hereinafter referred to as "our Company"), and the customer participating in this tour shall enter into the Subscription Type Package Tour Agreement (hereinafter referred to as the "Agreement") with our Company. The content / terms and conditions of the Agreement shall be subject to the terms and conditions stated in each course, as well as this tour condition book, the journey guidebook (the fixed documents) provided before departure (hereinafter referred to as the "Journey Guidebook") and the Subscription Type Package Tour Contract Section of our Travel Agent Contract (hereinafter referred to as "our Contract").
|1.||How to apply for tours
|(1)||The customer shall fill out the prescribed items in the prescribed tour application form (hereinafter referred to as the "Application Form") and apply with the application fee specified as follows: The application fee shall be handled as part or entirety of tour charges, cancellation fees or penalties, respectively.|
|Less than 10,000 yen||10,000 yen or more
Less than 30,000 yen
|30,000 yen or more
Less than 60,000 yen
|60,000 yen or more|
|Application fee||3,000 yen||5,000 yen||10,000 yen||20,000 yen|
|(2)||Our Company and the sales offices of our consigned tour operators or consigned tour operator agencies stated in the column of the consigned sales on the back cover of the tour pamphlets (hereinafter referred to as the "Distributors") accept reservations for the Agreement via telephone, mail, facsimile or other communication means. At this point of the reservation process, the Agreement has not been executed, and the customer is requested to submit the Application Form and application fee within three (3) days counted from the day following the date our Company has approved the reservation. (Reservations shall be accepted during our business hours, and those that are received after the business hours via facsimile, e-mail, etc. shall be deemed accepted on the following business day.) In cases where the application fee is not paid within said period, our Company shall handle the situation as though the reservation has not been made.
|(3)||The tour terms and conditions for the customer who wishes to execute the Agreement through correspondence agreement shall be subject to the following, as well as Clause 2 (2),Clause 12 (1) and Clause 17 (2).
|1)||Our Company or the Distributors may conclude the agreement upon receipt of "tour applications via telephone, facsimile, Internet, or other communication means", subject to "receipt of payment for tour charges, cancellation fees, etc. without signatures of card members" of the credit card companies etc. (hereinafter referred to as "Members") that our Company or the Distributors are affiliated with (hereinafter referred to as the "Affiliated Companies etc." on the prescribed vouchers (hereinafter referred to as the "Correspondence Agreement"). Further, some Distributors may not be able to process certain credit cards, or some restrictions may apply in terms of types of cards that can be processed.
|2)||In applying for the Correspondence Agreement, a customer who is a Member shall notify us of the names, departure dates, membership numbers, and other matters (hereinafter referred to as "Membership Numbers etc.") of the subscription type package tours that they intend to apply for.
|3)||The "date of card use" in the Correspondence Agreement shall be the date the customer and our Company must fulfill payment or refund obligations regarding tour charges etc. pursuant to the Agreement; the date for the former is the date of execution of the Agreement, and the date for the latter is the date of notification of the termination of the Agreement.
|4)||In cases where payments with the credit cards notified by the customer cannot be made due to credit limits etc., our Company shall terminate the Correspondence Agreement and request payment of penalties equivalent to the amount of cancellation fees set forth in Clause 14. However, this shall not apply to the cases where the tour charges have been paid in cash by the due date designated by our Company separately.
|2.||Establishment of the Agreement|
|(1)||The Agreement with the customer shall be established at the time when our Company has consented to execution of the Agreement and received the application fee. In particular, it shall be as follows: 1) In cases of sales at stores (and door-to-door sales by sales representatives of our Company or the Distributors), the time when our Company has consented to execution of the Agreement and received the application fee set forth in Clause 1 (1); 2) In cases of reservations for Agreements made via telephone etc., the time, between the day following the date on which our Company has notified consent to the reservation and the third (3rd) day counted from that date, on which our Company has received the application fee stated in Clause 1 (1) from the customer.|
|(2)||The Correspondence Agreement shall be established at the time when our Company has sent the notice of our consent to execution of the Correspondence Agreement. However, in cases where the notice of consent to application for such Agreement is sent through methods of electronically consented notices such as e-mail, facsimile, and answering machines, the Agreement shall be established at the time such notice has reached the customer.|
|3.||Conditions for application|
|(1)||In cases where a person under twenty (20) years old travels alone, written consent from a guardian (statutory agent) shall be required.
|(2)||In cases where a person who is yet to enter middle school travels alone, our Company may decline the application.|
|(3)||In cases of tours for a specific group of travelers, or a tour with a tour purpose, when the terms and conditions such as age, qualification, skills, etc. specified by our Company are not met, we may decline the application.|
|(4)||A person with chronic diseases or physical disabilities, in poor health, during pregnancy, etc. who requires particular treatment including arrangements etc. shall notify to that effect when applying for the tour. Our Company shall respond within the extent possible. In this case, our Company may set terms and conditions such as the presence of accompanying helpers or co-travelers, the submission of medical certificates, or the partial change of content of the course in order to conduct the tour safely and smoothly. Further, the Company may decline the application. The expenses required for particular measures taken by our Company for the customer pursuant to notification from the customer shall be borne by said customer.|
|(5)||In other cases, as deemed appropriate for our Company's business, we may decline the application.|
|4.||Application by persons responsible for the agreement|
|(1)||In cases where the representatives of a party / group of customers (hereinafter referred to as "Persons Responsible for the Agreement") have applied for a tour, our Company shall deem the Persons Responsible for the Agreement to have all the power of representation regarding execution and termination of the Agreement, and transactions regarding such Agreement shall be conducted with the Persons Responsible for the Agreement.
|(2)||The Persons Responsible for the Agreement must submit to us the list of the constituents by the date specified by our Company.|
|(3)||Our Company shall not be responsible for any debt or obligation that the Persons Responsible for the Agreement currently possess or will be expected to assume in future against the constituents.|
|(4)||In cases where the Persons Responsible for the Agreement do not accompany the party / group, our Company shall deem the constituents appointed by the Persons Responsible for the Agreement in advance as the Persons Responsible for the Agreement.|
|5.||Provision of the "Journey Guidebook" (Fixed documents)|
|(1)||In cases where the fixed tour content regarding the itinerary, major transportation or accommodation facilities, etc. cannot be described in the agreement document, our Company shall deliver to the customer by the day before the start date of the tour at the latest the "Journey Guidebook" with the fixed status described therein. Further, our Company shall explain the status of the arrangements upon inquiry even if this is before the due date of delivery.|
|6.||Application of tour charges and the due date for payment|
|(1)||Unless otherwise stated specifically, with the start date of the tour as the standard, adult fees shall apply to persons of and over twelve (12) years old, and child fees shall apply to persons of and over four (4) years old (or three (3) years old in cases of air travel) and under twelve (12) years old.|
|(2)||The tour charges are indicated for each course. Please confirm the departure date and the number of participants. Further, in cases where there is no indication of classification between adult and child for tour charges, such charge shall apply to all persons over four (4) years old (three (3) years old in cases of air travel).
|(3)||"Additional fees" shall refer to tour charges added to the basic tour charges such as those regarding selection of transportation facilities, selection of transportation facility class, selection of accommodation facilities, and accommodation fees for extending length of stay, etc.|
|(4)||The tour charges shall be the standard for calculating the "application fee" set forth in Clause 1 (1), the "cancellation fees" set forth in Clause 14, the "penalties" set forth in Clause 13 (2) and the "compensation for changes" set forth in Clause 21.
|(5)||The tour charges (the balance after deducting the application fee) shall be paid in full by the fourteenth (14th) day counted backward from the day before the start date of the tour. However, in cases of an application filed after the thirteenth (13th) day or later counted backward from the day before the start date of the tour, the tour charges shall be paid in full at the time of said application.|
|7.||Items included in the tour charges|
|(1)||Fares and charges of the transportation facilities specified in the itinerary (economy class, unless stated otherwise), accommodation fees, meal charges, taxes such as consumption tax / service charges and other fees stated specifically.|
|(2)||Expenses etc. for a tour conductor in cases where the course is accompanied by a tour conductor.|
|(3)||Other expenses specified through the expression "included in the tour charges" for each course.|
|(4)||The fees set forth in the above items (1), (2) and (3) shall not be refunded even if part of them is not used if this is due to the customer's circumstances.|
|8.||Fees not included in the tour charges|
|(1)||Apart from Clause 7, fees relating to transportation, accommodation, meals, etc. described with the expressions "free time", "unorganized activities", "paid by customers", etc. within the itinerary are not included in the tour charges.|
|(2)||Excess baggage charges (for excess of specified weight, volume or number).|
|(3)||Expenses of a personal nature including laundry charges, telegram / telephone charges, additional meals, etc. and taxes / service charges entailed in said expenses.|
|(4)||Fees for optional plans / tours that only interested individuals participate in.|
|9.||Changes to content of the Agreement|
|(1)||In cases where a natural disaster, war, riot, discontinuance of the tour services provided by transportation / accommodation facilities etc., order by government and public offices, provision of transportation services not included in the initial operation plan and other events beyond the control of our Company have occurred and where it is inevitable in order to seek the safe and smooth conduct of the tour, upon prompt and prior explanation of the reasons why we cannot control such events as well as the causal relationship such events have to the traveler, we may change the itineraries, content of the tour services, and other content of the Agreement. However, in cases of emergency, where it is unavoidable, we shall explain after having made the changes.|
|10.||Change to tour charges|
|(1)||In cases where the applicable fares and charges of transportation facilities used are substantially revised beyond the extent normally expected, due to drastic changes etc. in economic conditions, our Company may change the tour charges within such range.|
|(2)||本項(1)In cases where the tour charges are increased pursuant to (1) of this clause, our Company shall notify of the fact before the fifteenth (15th) day counted backward from the day before the start date of the tour.|
|(3)||In cases where the tour charges are decreased pursuant to (1) of this clause, they shall be reduced commensurate with the amount of decrease in the fares and charges.|
|(4)||In cases where expenses required to conduct tours (including cancellation fees or penalties, or other expenses our Company has already paid or will have to pay in future for the tour services not provided due to changes to the tour) are increased or decreased due to such changes pursuant to Clause 9, our Company may change the tour charges commensurate with this difference in the amount. However, in cases where the tour charges are increased, those increases arising out of a lack of seats, rooms, or other facilities etc. at transportation / accommodation facilities etc. which are nevertheless providing the tour services stated in the content of the Agreement shall be excluded.|
|(5)||In cases where it is stated in the agreement documents that the tour charges differ depending on the number of users of the transportation / accommodation facilities etc., our Company shall change the tour charges after the establishment of the Agreement when the number of such users has changed due to reasons not attributable to us.|
|11.||Change of customers|
|(1)||The customer may transfer their contractual status to third parties upon our consent. In this case, we shall request a charge of a prescribed amount to be paid.|
|(2)||The transfer of contractual status set forth in (1) of this clause shall be effective when our Company has provided consent.|
|(3)||Our Company may decline changes of customers due to reasons such as that flight reservations and changes of names cannot be made.|
|12.||Termination of the Agreement by the customer
|(1)||The customer may terminate the Agreement at any time upon payment to our Company of cancellation fees provided in Clause 14. However, receipt of the notices to terminate the Agreement shall be within the business hours of our Company. (Notices that are received after said business hours via facsimile, e-mail, etc. shall be deemed as accepted on the following business day.) When the Correspondence Agreement is terminated, our Company shall accept payment of the cancellation fees by Affiliated Companies' credit cards without the Member's signature on the prescribed vouchers.|
|(2)||Notwithstanding the provisions set forth in (1) of this clause, the customer may terminate the Agreement before the tour starts without having to pay cancellation fees in the cases listed below:|
|13.||Termination of the Agreement by our Company|
|(1)||Our Company may, after having explained the reasons to the customer, terminate the Agreement before the start of the tour in the following cases:|
||In the event that the customer has not paid tour charges by the due date set forth in Clause 6 (5), our Company may deem that the customer has terminated the Agreements on the day following such due date. In this case, penalties equivalent to the amount of cancellation fees shall be requested.
||Our Company may terminate part of the Agreement after having explained the reasons to the customer, even if it is after the tour has started, in the cases listed below:
a) In cases where the customer is deemed to be unable to engage in the tour due to illness or other reasons;
b) In cases where the customer is deemed likely to cause annoyance to other customers or interfere with the smooth conduct of the group tour;
c) In cases where a natural disaster, war, riot, discontinuance of the tour services provided by transportation / accommodation facilities etc., order by government and public offices or other events beyond our control has occurred and it has become impossible to continue the tour;
d) In cases where the traveler is deemed to be a member of crime syndicates, associated member of crime syndicates, person connected with crime syndicates, affiliated company of crime syndicates, blackmailer, or other anti-social force; e) In cases where the traveler has been the source of violent demands, unreasonable demands, threatening behavior or acts of violence regarding transactions, or any other acts equivalent to same; f) In cases where the traveler has discredited our company by spreading rumors, using fraudulent means, or exercising power, or where they have conducted acts to interfere with our business or have conducted any other acts equivalent to same;
|(1)||In cases where the Agreement is terminated after its establishment due to the customer's circumstances, the prescribed cancellation fees applicable to the tour charges for each customer shall be paid. Further, in cases where multiple persons participate and some of them terminate the Agreement, the participating customers shall pay the respective amount of the balance resulting from the change in the number of users of transportation / accommodation facilities etc. (per unit / room).|
|15.||Refund of tour charges|
|(1)||In cases where tour charges have been reduced pursuant to the provisions set forth in Clause 10 (1), (3), (4) and (5), or where the Agreement has been terminated pursuant to the provisions set forth in Clause 12 and Clause 13, and a refund amount to the customer has accrued, our Companies shall refund such amount to the customer within seven (7) days counted from the day following termination for refunds arising from termination before the start of the tour, or within thirty (30) days counted from the day following the end date of the tour as described in the agreement documents for refunds arising from deductions or terminations after the tour has started. However, on occasions where the coupons stated in Clause 16 (2) must be submitted to our Companies before the refund is issued, if these coupons are not submitted, the refund of the tour charges may not be possible.|
|(2)||In cases where the customer's circumstances prevented the customer from receiving part of the tour services or caused the customer to secede during the tour, our Company shall regard this as a waiver by the customer and shall refund nothing.|
|(3)||In cases after the tour has started, where the customer is no longer able to receive the tour services described in the agreement documents due to reasons not attributable to said customer, or when our Company has notified to that effect, notwithstanding the provisions set forth in Clause 12 (1), the customer may terminate the part of the Agreement corresponding to the tour services that cannot be received, without having to pay the cancellation fees. In this case, our Company shall refund to the customer the amount after deducting the cancellation fees, penalties, or other expenses we have already paid or will have to pay in future (limited to cases due to reasons not attributable to our Company) for such tour services that can no longer be received. Further, our Company's obligations pertaining to the tour services that have already been provided to the customer shall have been validly settled.|
|(4)||In cases where the Agreement is terminated pursuant to Clause 13 (3) 1 and 3, in response to the customer's request, our Company shall undertake arrangements necessary for return to the departure place of the tour. All the expenses required for this case shall be borne by the customer.|
|(5)||In cases where a refund set forth in (1) of this clause accrues to a customer who has concluded the Correspondence Agreement, our Company shall make the refund in accordance with the Affiliated Company's credit card membership terms and conditions. In this case, our Company shall notify the customer of the refund amount within seven (7) days counted from the day following termination in the case of refunds arising from termination before the tour starts, and within thirty (30) days counted from the day following the end date of the tour as described in the agreement documents in the case of refunds arising from deduction or termination after the tour has started, and the date on which such notice has been sent to the customer shall be the date of card use.|
|16.||Tour conductor etc.|
Depending on the content of the tour, our Company may have tour conductors and other persons accompany and execute duties of itinerary management and other duties we deem necessary, in whole or in part, pertaining to such tours.
|(2)||Tour conductors shall not accompany courses excluding those described as being accompanied by such a conductor. Our Company shall offer the customer the necessary coupons in order to receive the tour services, and the customer shall perform procedures himself/herself in order to receive the tour services. Our Company's local contact shall be specified in the "Journey Guidebook" or the agreement documents. In cases where the tour services cannot be received due to force majeure such as weather, the customer shall arrange alternative services for the affected part pf the tour and perform the associated procedures themselves.|
|(3)||Regarding courses described as accompanied by a tour conductor, the conductor shall accompany and conduct necessary duties in order to conduct in principle the itinerary prescribed in the agreement documents safely and smoothly. The working hours in which the tour conductors engage in their duties shall in principle be from 8:00 to 20:00.|
|(4)||When part of a group, the customer must follow the instructions of our Company including the tour conductors or local staff etc. given in order to conduct tours safely and smoothly.|
|In the event that our company deems a traveler on tour to be in a condition where protection is required due to illness, injury, etc., we may take necessary measures. In such cases where the above has occurred due to reasons not attributable to our Company, the customer shall bear the expenses required for such measures and must pay such expenses by the due date in the method designated by our Company.|
|(1)||In cases where our Company or our arrangement agents have caused damages to the customer intentionally or through negligence, our Company shall compensate for such damages. However, this is limited to cases where notifications have been sent to us within two (2) years counted backward from the day following the date when the damages occurred.|
|(2)||Regarding damages to luggage, notwithstanding the provisions in (1) of this clause, limited to cases where notifications have been sent to our Company within fourteen (14) days counted from the day following the occurrence of damages, we shall compensate up to a maximum of one hundred and fifty thousand (150,000) yen per traveler (excluding cases where the damages incurred are due to an intentional act or gross negligence on the part of our Company).|
|(3)||In cases where a natural disaster, war, riot, discontinuance of the tour services provided by transportation / accommodation facilities etc., order by government and public offices or other events beyond the control of our Company or our arrangement agents have occurred, excluding the cases set forth in (1) of this clause, our Company shall not be responsible for compensation for the associated damages.|
|19.||Responsibilities of the customer|
|(1)||In cases where our Company incurs damages through either the intention or neglect of the customer, we ask said customer to compensate for the damages.|
|(2)||The customer must endeavor to understand their own rights and responsibilities as well as the other content of the Agreement by utilizing information provided by our Company.|
|(3)||In cases where the customer has become aware after the start of the tour that the tour services described in the agreement documents are different from the content of the description, the customer must notify our Company, our arrangement agents, or the tour service provider of this fact promptly at the tour destination.|
|(1)||Regardless of whether or not our Company bears responsibilities pursuant to the provisions of Clause 18, in accordance with the Travel Agent Contract Special Compensation Rules, regarding certain damages to the life and body of the customer incurred during participation in subscription type package tours as a result of sudden, incidental and adventitious accidents, our Company shall pay fifteen million (15,000,000) yen as compensation for death, twenty thousand (20,000) yen to two hundred thousand (200,000) yen as solatium for hospitalization depending on the numbers of days of hospitalization, ten thousand (10,000) yen to fifty thousand (50,000) yen as solatium for out-patient care, and compensation for damages to baggage (up to one hundred and fifty thousand (150,000) yen; however, the compensation limit per person or couple shall be one hundred thousand (100,000) yen) per person. Nonetheless, our Company shall not compensate for cash, credit cards, valuables, photographic film, CD-ROMs, and manuscripts recorded with recording media such as optical disks (the media themselves are subject to compensation) and other items specified in Article 18, Clause 2 of the same rules.|
|(2)||Regarding days specified in the agreement documents that no provision of tour services arranged by our Company is to be made, limited to cases in which it is specified that no compensation shall be paid for damages the customer incurs on such days, our Company shall not deem it as participation during the subscription type package tour.|
|21.||Itinerary booking guarantee|
|(1)||In cases of material change in content of the Agreement set forth in the left column of the table below (excluding changes 1 and 2 below, apart from cases where although the transportation / accommodation facilities etc. are providing such Tour Services, lack of seats, rooms or other transportation / accommodation facilities etc. has occurred), our Company shall pay compensation for changes of the amount obtained by multiplying the rate described in the right column of the same table with the tour charges, within thirty (30) days counted from the day following the end date (goods or services of equivalent value or above may be provided upon the customer's agreement). However, changes to the date, time and order of provision of the tour services shall not be covered.|
|(2)||The amount of compensation for changes our Company pays pursuant to an agreement shall be an amount within the limit of the tour charges multiplied by 15%. Further, in cases where the amount of compensation for changes to be paid for each traveler is less than 1,000 yen, our Company shall not pay the compensation for changes.|
|(3)||In cases where indemnity obligations based on the provisions set forth in Clause 18 have become known regarding changes after our Company paid compensation for the changes pursuant to the provisions of this clause, our Company shall pay an indemnity equivalent to the amount obtained by subtracting the amount of compensation for changes already paid.|
Note 2: In cases where the transportation facilities pertaining to the changes set forth in 3) or 4) entail the use of accommodation facilities, a one night stay shall be counted as one case.
Note 3: Changes to the transportation facility names stated in 4) are not applicable, in cases where these changes entail upgrades to those of higher classes or facilities.
Note 4: Even in cases where changes stated in 4), or 5) or 6) occur more than once within one single boarding or one single night's stay, these changes shall be handled as one case per single boarding or single night's stay.
Note 5: Changes stated in 7) shall be subject to the rate of 7), not the rates from 1) to 6)
|22.||Notification of accidents etc.|
|In cases where accidents etc. occur during the tour, please immediately notify the contact listed in the "Journey Guidebook" etc. (in cases where notification cannot be made for some reason, notify as soon as said reason no longer exists.)|
|23.||Standard due date of the tour charges / tour terms and conditions|
|The standard dates of the tour charges and tour terms and conditions shall be the dates specified in relevant pamphlets etc.|
|24.||Handling personal information|
|(1)||The consigned tour operators or consigned tour operator agencies of our Company indicated in the column "Distributors" below shall use the personal information stated in the Application Form that has been submitted when applying for tours for the purpose of contact with customers, as well as within the scope necessary for arrangement of the services and procedures in order to offer the said services provided by the transportation / accommodation facilities etc. in the tours for which the customer applied (the major ones are described for each course etc.). * In addition to the above, our Company and the Distributors may use personal information for:|
a) Announcements relating to goods, services or campaigns of our Company, the Distributors and companies affiliated with these;
b) Requests to submit opinions and feedback after participation in tours;
c) Requests to answer questionnaires;
d) Provision of special services;
e) Preparation of statistical materials.
|(2)||The personal information our Company acquires shall be the customer's name, age, gender, telephone number, address, e-mail address and other information limited in scope to the minimum that our Company needs in order to conduct the tour, depending on the course. In cases where particular treatment such as an escort from a helper and the arrangement of a wheel chair etc. are required, our Company acquires personal information other than that noted above in order to accommodate such requests (or to reply that accommodation is not feasible) to the extent possible for our Company; however, this shall be within the scope necessary for us to make the applicable arrangement etc. In cases where our Company cannot obtain customer consent to our acquisition of the personal information set forth in (2) of this clause, we may not be able to establish the Agreement.|
|(3)||当社が本項(2)Our Company shall provide transportation / accommodation facilities etc. with the customer's name, age, gender, telephone number and other information limited in scope to the minimum necessary to make arrangements for the tours that the customer has applied for by sending the information through electronic methods etc. in advance.|
|(4)||n cases where the customer wishes to disclose their personal information, or wishes for our Company to retain, correct, add or delete its content, or discontinue its utilization, erase or discontinue its provision to third parties, inquiries should be made through the following contact point so that guidance can be provided on the necessary procedures. In such cases, we will take necessary measures pursuant to the laws and bylaws of our Company without delay. Further, in cases where our Company cannot respond to the customer's requests, in whole or in part, we shall explain the reasons.|
|＜Contact points for inquiries / complaints regarding personal information＞|